Support Center

Knowledge Base

Find your Ultima Online answers quickly. Accessible 24 hours a day, 7 days a week. Search by category, keywords or phrases, or submit your own questions. This section is for frequently asked questions and up to date information regarding ingame issues. Select from the links below to review helpful information.

Technical and Billing Support

The Customer Support Teams can be reached 24 hours a day, 7 days a week. Players can use this to request assistance with account, billing, technical, or other ingame issues.

English Support:
Japanese Support:

Dispute

For questions about suspended, terminated or hacked accounts, please email us at dispute@ultimaonline.com.
 

GM Reviews

Please let us know of any concerns, complaints, or compliments you may have with specific Game Support staff by sending an e-mail to gmreviews@ultimaonline.com and filling out the Contact Form and selecting Customer Service Feedback.
 

Bug Reports

Bug reports regarding all shards, including a test center can be mailed to bugs@ultimaonline.com, or by filling out the Contact Form. Please include important information, such as the time, date, shard of the occurrence, the steps that caused the bug, and whether or not it was repeatable.
 

Feedback

We love hearing your feedback and ideas! Submit your suggestions, issues, and questions by filling out the Contact Form. Feedback will not generally get a response, we read and track each and every one.
 

Policies and Rules

If you believe you have witnessed a violation of the Rules of Conduct, please contact a Game Master by submitting a harassment petition in game.

If you are being physically harassed, the first thing you need to do is ask them to "please stop". If they persist with the offending behavior after you have asked them to stop, page a Game Master using the appropriate Physical Harassment option.

If you are being verbally harassed, please take the steps outlinded by our Game Masters located here.

For more information on how to report a player, please review the article located here.
 

Contact EA

Electronic Arts is the world's leading publisher and developer of entertainment software for personal computers and advanced entertainment systems. Find out more about the company and their contributions to the entertainment industry.